This web site is maintained by Heartfelt, Inc., PO Box 21305 Roanoke, Virginia 24018. Our phone number is 540-387-2032.

Heartfelt places a high priority on protecting your privacy. Therefore‚ we have put a number of safeguards in place to protect the personal information you provide us while visiting our Web site. All credit card transactions are encrypted with the use of an Equifax Secure E-Business Certificate.

As with any other major Web site‚ we track how visitors use our online services. This tracking system tells us on which page you entered our Web site on‚ what pages you visited‚ which files you downloaded‚ how long you visited our site‚ and the domains or addresses of sites you visited immediately before coming to www.Heartfelt.com. We also utilize cookie technology that lets us trace the paths followed by visitors to our site as they move from one page to another. The tracking information or cookie statistics are not associated with you as an individual. It is measured only in an aggregate form. Heartfelt uses the tracking information to count the numbers of visitors and the number of documents requested over a period of time. It is also used to evaluate our technical performance and to refine/adjust our online services. We have no desire to capture information about you personally through our tracking systems.

If you elect to participate in surveys or contests conducted on any Heartfelt site‚ then any personal information you specifically and knowingly provide will become the property of Heartfelt. The same applies if you send E-mail to us. However‚ Heartfelt has a long-term policy prohibiting the sharing of this data in individual form for any purpose. Personal information is compiled in an aggregate form and may be shared with current or prospective advertising clients to demonstrate the demographics of our visitors. The information may also be used in promotional material or for professional presentations.

If you provide Heartfelt with your E-mail address‚ or have done so in the past‚ we may upon occasion send you E-mail offers. We may use information you have given us to provide a service‚ ensure proper billing‚ measure consumer interest in our various services‚ and inform you about products and services. These offers may be based on information you provided in your initial transaction with us‚ in surveys‚ from information that may indicate purchasing preferences and lifestyle‚ as well as information available from external sources. These E-mail offers will come exclusively from Heartfelt. However individuals have the ability to stop their information from being used for marketing and promotional purposes by contacting customerservice@heartfelt-inc.com.

Users should be aware that when they voluntarily disclose personal information such as user name and e-mail address on any message board‚ that information can be collected and used by others and may result in unsolicited messages from other posters or parties.

Heartfelt also has a firm policy regarding orders you place with us. All consumer information gathered from you to process an order is held in strict confidence. We do not share consumer information or consumer mailing lists with any outside firms.

By the way‚ Heartfelt does not knowingly solicit data from minors‚ nor do we knowingly market to minors.

CHILDREN: Be sure to ask your parents for permission before you send any information about yourself to us or anyone else over the Internet.

If you have any questions regarding privacy and this Web site‚ please contact us via E-mail at customerservice@heartfelt-inc.com.